I thought I would share some great sites here since if you search XIAN you hear about the great Bell tower in the center of the city. You can climb it, but we didn't. It's in the center of the city and you can drive around it.
Also we drove a lot in the morning and in XIAN it is common to do "team building" morning sessions with all the employees in front of the building before starting. I think this is the reason that the customer service level is so far above ours, it's because each employee is happy to have a job and everyone is a part of keeping the flow of that business going. It's the weak link in the chain effect...and no one wanted to be the weakest link. It was the norm to have awesome service and have no need or want for anything more. Everyone and everything was perfect. I loved that! So I added a picture of a group of people standing in front of the building for morning team building exercises.
